TM
Tshepiso M

1 reviews | Active since Oct 2015

15 Nov 2023, 13:26

Don't make your problems mine... I saw what I saw and paid for it!

Firstly, they do not deserve any star rating because WOW... The concept "you pay what you see" cannot only apply in store. You cannot cancel my purchase and refund me without informing me and think that your "obvious error" rule will stick as per Anthea Oliver and her team leader Kirk Devries. Mind you... this disclaimer says " not obliged" not that they will cancel orders and refund customers without any communication whatsoever.

Their disclaimer reads " Whilst all precautions are taken by the Company to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Game is not obliged to provide you with the affected product or service. Game will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid."

I received no communication, so I can decide whether I want the refund or not as I am "entitled" to a cancellation or a refund in such circumstances, which makes it my decision, not theirs. On top of all that , I must wait for about 7 days for the refund to reflect into my account...NEVER!

I saw the price I saw, made payment and therefore should receive my goods, end of story.

@kirk @Seshnie and their staff... Do not make your problems my problems asseblief!

As I patiently await my delivery and collection date.

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Replies (1)
Game
Game's reply15 Nov 2023, 15:16
Official
Hi Tsepiso, thanks for getting in touch. I'm so sorry for the service experience. Please be advised that we will escalate the matter to our senior team for assistance.