DON'T EVER PURCHASE ON GAME ONLINE - Worst online shopping experience ever!!!

I purchased a fridge online on the 28th November, Game advertised that there delivery time is 3 to 5 days. I have followed up endlessly on my order. The online customer service has been giving me the same response, "your order status is still under process". They have put me through to the back office and I spoke to Rehana, who advised that they don't have stock of the fridge in Johannesburg and that it will have to be requested from Cape Town, and this will take another 3 to 4 working days. I then called some stores around the area that I live and they have the exact fridge ins stock and advised that they can deliver within 24hours. I tried calling the back office on ********** on numerous occasions and the phone just rings, I have also called the customers and have been placed on hold for over an hour, the agents have been trying to contact their back office while I hold and no answer. I have sent an email to the back office manager Nomfezeko and no response. I have even called the courier department and no help as my order has not been dispatched and they have to wait on the back office to investigate what is happening. To date I am still without a fridge and no response what so ever.

This has been the worst online experience ever, purchasing a fridge is not a luxury item but a necessity.

Game should not offer a service that they clearly cannot manage!!!