VH
Val H
1 reviews | Active since Nov 2021
06 Feb 2025, 10:15
Dont buy Hoover vacuums and dont buy from Game online
FRUSTRATING!!! I bought a Hoover vacuum cleaner, and it worked for all of 10 seconds, then died completely. To get Game Galleria to pick it up and replace it is a pathetic attempt. They leave you on hold for longer than 20 minutes, then just slam the phone down in your ear. No one ever phones me back or tries to help me. Absolutely ***********! I am told the online people will deal with it, but no one ever comes back to me!
Helpful (0)
Replies (4)0
Replies (4)
Game's replyOfficial
06 Feb 2025, 15:35Hi there Val, thank you for reaching out, I am sorry for the service that you received and that your vacuum cleaner is not working as it should. Kindly be advised that you would have to return the item to your nearest Game store with the proof of purchase as the store would have to assess the item and will be able to advise you on the way forward. Should you require any further assistance, please do not hesitate to contact us.
Game's reply06 Feb 2025, 15:35
Official
Hi there Val, thank you for reaching out, I am sorry for the service that you received and that your vacuum cleaner is not working as it should. Kindly be advised that you would have to return the item to your nearest Game store with the proof of purchase as the store would have to assess the item and will be able to advise you on the way forward. Should you require any further assistance, please do not hesitate to contact us.
VH
Val H's updateReviewer Update
06 Feb 2025, 15:57I went to the store; they said they cannot help because the GAME ONLINE people have to sort it out. They need to collect the faulty one and deliver the new one. SO WHAT NOW???? And you say do not hesitate to contact us, but whare?
VH
Val H's update06 Feb 2025, 15:57
Reviewer Update
I went to the store; they said they cannot help because the GAME ONLINE people have to sort it out. They need to collect the faulty one and deliver the new one. SO WHAT NOW???? And you say do not hesitate to contact us, but whare?
VH
Val H's updateReviewer Update
06 Feb 2025, 16:06I bought it for my mom who is a pensioner and does not drive a car. That's WHY I bought it online. So how is it my mom's fault that the vacuum is faulty ... ? Your customer service is shocking, they have ZERO care for their customers.
VH
Val H's update06 Feb 2025, 16:06
Reviewer Update
I bought it for my mom who is a pensioner and does not drive a car. That's WHY I bought it online. So how is it my mom's fault that the vacuum is faulty ... ? Your customer service is shocking, they have ZERO care for their customers.
Game's replyOfficial
06 Feb 2025, 17:12I am sorry for the inconvenience caused. The item needs to be assessed before we can advise on the way forward, however, I will have will have this matter escalated to the relevant team. You will be contacted as soon as we get an update.
Game's reply06 Feb 2025, 17:12
Official
I am sorry for the inconvenience caused. The item needs to be assessed before we can advise on the way forward, however, I will have will have this matter escalated to the relevant team. You will be contacted as soon as we get an update.