AS
Avril S

1 reviews | Active since Sept 2010

01 Feb 2016, 11:05

Dont buy GAME gift vouchers

On Saturday I tried to use t***ift cards at GAME, one for R200 and one for R300. The one for R300 could not go through. The system timed out everytime the gift card was swiped. I had arguments with two supervisors and then I asked for the store manager. Nolan Absolom informed me that Head office is closed on weekend. He cannot help me. I have to come back on Monday. I cannot believe that GAME had no process in place to check what is happeneing if there is a problem with a gift voucher. They should add to their terms and conditions: Do not use this voucher on weekends.<br> Eventually I asked them to return the R200 to the card so I can leave. They said I will just have to wait, becasue they first have to return my purchase then the can return the R200 to my card. They then proceeded to type the product code of each item manually into the system to return everything in my basket (numerous small items) and I had to wait. I can only describe this as spiteful. After threatening that I am going tolay theft charges if they do not give my voucher, two ladies at customer service gave the voucher. Please return my R500 in cash so I can go shop ANYWHERE else.

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Replies (1)
Game
Game's reply02 Feb 2016, 07:48
Official
Hello avrilza,

We acknowledge receipt of your complaint with reference ***9 and apologize for any inconvenience caused.

We confirm that management contacted you to discuss this matter and we look forward having you in the store to finalise this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73