NL
Nadine L
1 reviews | Active since Mar 2024
29 Mar 2024, 22:15
Don't buy at Game Somerset Mall: Terrible service
I purchased a laptop at Game Somerset Mall on Sunday, March 17. When attempting to use it, there was an extremely loud fan noise, screen flickering and overheating. It was clearly defective.
I took it back the next morning, March 18, expecting to be refunded.To my absolute shock and disgust, the manager immediately started insinuating that it was somehow my fault.
To make matters worse, instead of refunding me, they insisted that it go for a repair assessment, even though I clearly stated that I didn't want a repair. They said it would take 7 to 10 days to "confirm what the issue is.".
It has been 10 days and no feedback from them.
I have never come across such terrible and horrid service before!
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Game's replyOfficial
30 Mar 2024, 08:22Hi Nadine, thank you for reaching out. I'm sorry the laptop was faulty out of box and that you wanted the item to be refunded. Regrettably, the item needs to be assessed by the supplier to determine what the fault is and credits are only passed by them. I understand this is frustrating and disappointing. The store has sent it off already and you will be contacted once there's feedback.
Game's reply30 Mar 2024, 08:22
Official
Hi Nadine, thank you for reaching out. I'm sorry the laptop was faulty out of box and that you wanted the item to be refunded. Regrettably, the item needs to be assessed by the supplier to determine what the fault is and credits are only passed by them. I understand this is frustrating and disappointing. The store has sent it off already and you will be contacted once there's feedback.