Don't buy ANYTHING with a warranty from Game

On the 4th of August I sent an email to Game informing them that I have been in contact with KIC regarding a fridge that I bought in February and which still falls under warranty. There is simply a blocked drainage pipe which KIC is willing to send a technician to fix, however my receipt from Game does not have a product description. I informed Game that I just need a proof of purchase that contains a product description. This should be as simple as looking at the photo of the receipt I attached in my mail, typing the receipt number or product code into a search bar to obtain the POP and sending it to me. Frankly I wouldn't mind a rude email at this point if I could only get the POP to which I am legally entitled.

To cut a long story short, I have received 5 emails filled with empty promises, platitudes, excuses and apologies from the likes of: Andiswe Nkinana, Zubair Adams, Mlindeli Ngcana, Natash Robain, and Spencer Lawrence.

One particularly amusing email suggested that the POP has been sent and that I should check my "*****" filter. That's right, you didn't misread that. The "*****" filter. Unsurprisingly I have received all emailed excuses and promises, but for some reason still have not received the proof of purchase.

If I was looking to make pen pals with Game employees this would be great news and I would give them a a rating of 4 stars. All I want though, half a month later, is for someone whose job description it is, to take the 5 minutes that is required to send me the proof of purchase to which I am legally entitled so that I can give up this hobby of emailing Game employees, and get my fridge fixed so that no further damage is caused to the fridge and so that I don't continue to loose money on perished goods simply because of Game's laziness and, inadequacy and lack of ethics, urgency or interest in customer satisfaction.

If at this point it is not clear. Let me reiterate. All I want is my proof of purchase please!!!!