SG
Shehzad G

1 reviews | Active since Jun 2016

23 Dec 2024, 18:09

Donot support any Game stores

I recently purchased a wolf lawnmower from Game stores in Newcastle. I own a small home with a small area of lawn, I opted for the bigger 2600w motor machine in the hope that it would be stronger and sturdier for me long term which cost me close tk R5000. The first time I used the machine it stopped working after just a few minutes. I took it back and was told it needs to go for an inspection. After almost a few weeks they called and told me that the machine was back and that I can come and collect it. When I got to the store they told me that the machine was repaired and gave me a report that stated that the machine had a faulty brake clutch from factory and it was a common fault on those machines, I was told that they usually remove that part on most of the machines. This was rather concerning as after finding out the purpose of the brake clutch I learnt this was a safety mechanism of the machine. I expressed my concern that I was not happy accepting a defective machine, and the Game service manager then told me he contact Wolf directly as I didnt even have the machine for a few weeks. After another month I contacted the store only to be told that again I must come and fetch the machine and now I was accused of over working the machine. I am being told that unfortunately there is nothing Game can do as theh are only the seller of the machine and if the supplier says they not honering the warranty then theres nothing they can do. As a dealer principal of car dealership this is an utter violation of the consumer protection act being forced to accept defective goods and I feel extremely humiliated by by being accused of over abusing a machine which i swear to God o never did. Absolutely horrible service from Game stores Newcastle. I honestly donot recommend anybody to buy anything from Game as they donot honor any of their massive slogans they advertise. Game customer service is the utmost worst Ive ever experienced in my entire life.

0
Replies (12)
Game
Game's reply24 Dec 2024, 10:16
Official
 Hi there Shehzad, thank you for getting in touch. I am so sorry for the service you have received. If your product is defective within six months you can return it for a repair, replacement, or refund however, an assessment is required to identify the issue as the manufacturer will determine whether your goods will be replaced or repaired. Rest assured this is being addressed with the management team and you will be contacted within 24-48 business hours. 

Best regards,

Game
Game's reply24 Dec 2024, 11:16
Official
I am so sorry for the service you have received. Kindly provide your repair number so we can follow up on this matter. 

Best regards,

SG
Shehzad G's update26 Dec 2024, 10:09
Reviewer Update
Reference no. ***
Selling Store. G070
Repair no. J04703
Sales order no. ***
Customer no. ***9
Game
Game's reply27 Dec 2024, 09:30
Official
Thank you for providing the requested details. I will follow up on this matter and you will be contacted with feedback. 

Best regards,

SG
Shehzad G's update28 Dec 2024, 08:52
Reviewer Update
Still nothing.
SG
Shehzad G's update30 Dec 2024, 07:47
Reviewer Update
8 days since my initial post. 8 days since Game has rep**** saying the store would contact me and nothings happening but my grass getting linger and longer at home. It really is appaling. Im glad it public for everyone to view
SG
Shehzad G's update31 Dec 2024, 08:36
Reviewer Update
9 days since yourl say ill get call. 2 months no joy from Game. This is absolutely pathetic
Game
Game's reply31 Dec 2024, 13:25
Official
Hi Shehzad, we understand and sincerely apologize for the failure in our service. We are taking your feedback very seriously and have re-escalated your matter to our higher management. Our team is working diligently to resolve the issue and provide a swift solution. We will ensure that you are kept updated on the progress. We appreciate your patience and understanding in this matter and once again, we do apologize for the overall experience.

Best regards,

SG
Shehzad G's update04 Jan 2025, 20:58
Reviewer Update
2 weeks since you rep**** to this post, still no feedback , no call. 2 months since I sent the lawnmower back to Game. My grass was knee high.im paying gardrn services because I dont have a lwanmower that I paid close to R5000 for. Absolute pathetic service
Game
Game's reply06 Jan 2025, 11:14
Official
Hi Shehzad, I'm sorry you haven't received feedback yet. Sadly, we are awaiting a response from the supplier and will revert to you as soon as we have further information. 

Best regards,

SG
Shehzad G's update08 Jan 2025, 08:30
Reviewer Update
I bought this lawnmower in the beginning of November for 5k. I had it for 2 weeks and it stopped working. Game has had it for 2 months now , recieved a report that tge brake clutch was faulty, Im being defamed that I overworked the machine and still not recieving a reply from the store. Try putting yourself in my shoes. Please give me my money back. I bought the machine from Game. This is getting beyjnd ridiculous. I didnt purchase this machine from your supplier. Its rain month and im spending money on garden service to keep my grass presentable because Game wont honour theor return policy. Absolutely pathetic service from Game
Game
Game's reply08 Jan 2025, 10:37
Official
Hi Shehzad, thank you for coming back to us. I'm sorry you're still awaiting feedback. Your query was escalated to our head office and they are reaching out to the supplier. Rest assured you will be contacted as soon as we have a response. 

Best regards,