1 reviews | Active since Jun 2016
Donot support any Game stores
I recently purchased a wolf lawnmower from Game stores in Newcastle. I own a small home with a small area of lawn, I opted for the bigger 2600w motor machine in the hope that it would be stronger and sturdier for me long term which cost me close tk R5000. The first time I used the machine it stopped working after just a few minutes. I took it back and was told it needs to go for an inspection. After almost a few weeks they called and told me that the machine was back and that I can come and collect it. When I got to the store they told me that the machine was repaired and gave me a report that stated that the machine had a faulty brake clutch from factory and it was a common fault on those machines, I was told that they usually remove that part on most of the machines. This was rather concerning as after finding out the purpose of the brake clutch I learnt this was a safety mechanism of the machine. I expressed my concern that I was not happy accepting a defective machine, and the Game service manager then told me he contact Wolf directly as I didnt even have the machine for a few weeks. After another month I contacted the store only to be told that again I must come and fetch the machine and now I was accused of over working the machine. I am being told that unfortunately there is nothing Game can do as theh are only the seller of the machine and if the supplier says they not honering the warranty then theres nothing they can do. As a dealer principal of car dealership this is an utter violation of the consumer protection act being forced to accept defective goods and I feel extremely humiliated by by being accused of over abusing a machine which i swear to God o never did. Absolutely horrible service from Game stores Newcastle. I honestly donot recommend anybody to buy anything from Game as they donot honor any of their massive slogans they advertise. Game customer service is the utmost worst Ive ever experienced in my entire life.
Best regards,
Best regards,
Best regards,
Best regards,
Selling Store. G070
Repair no. J04703
Sales order no. ***
Customer no. ***9
Selling Store. G070
Repair no. J04703
Sales order no. ***
Customer no. ***9
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
