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Tina S
1 reviews | Active since Jan 2023
02 Feb 2026, 15:39
Done with Game South Coast Mall
Last year I have had to return 3 items on the trot to Game I live 4 towns away from South Coast Mall I get sent back and forth until the sort it, this time it is a Ryobi Chainsaw which I purchased on 23 October which I used twice and it popped its sparkplug, the guarantee is for a year or 2 game quoted me to fix it R200 below the new price. A lumber jack was using the machine. The staff at complaints know me well already and are very sympathetic, having to bring products back time and again. I have had nthing but drama everytime I buy for game. I would never recommend buying power tools from game.
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Replies (15)0
Replies (15)TS
Tina S's updateReviewer Update
05 Feb 2026, 07:04 we used it in my garden by my gardener, who is a seasoned tree feller, living on the South coast trees abound, sp most gardeners are proficient with a chainsaws, I am so disappointed that you are trying to dodge your guarantee agreement, every time I have bought something it is a fight, people please be aware of this.
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Tina S's update05 Feb 2026, 07:04
Reviewer Update
we used it in my garden by my gardener, who is a seasoned tree feller, living on the South coast trees abound, sp most gardeners are proficient with a chainsaws, I am so disappointed that you are trying to dodge your guarantee agreement, every time I have bought something it is a fight, people please be aware of this.
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Tina S's updateReviewer Update
16 Feb 2026, 08:52Game phoned me, but has not come back to me since early last week
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Tina S's update16 Feb 2026, 08:52
Reviewer Update
Game phoned me, but has not come back to me since early last week
Game's replyOfficial
16 Feb 2026, 12:42Thank you for taking my call, Tina.
Game's reply16 Feb 2026, 12:42
Official
Thank you for taking my call, Tina.
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Tina S's updateReviewer Update
20 Feb 2026, 09:47Still very quiet on the outcome
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Tina S's update20 Feb 2026, 09:47
Reviewer Update
Still very quiet on the outcome
Game's replyOfficial
21 Feb 2026, 12:45Hi Tina, I'm sorry for the delay and that there's been no feedback. We have escalated your query as there's been no response from the store. Rest assured, we will revert to you as soon as we have further information.
Game's reply21 Feb 2026, 12:45
Official
Hi Tina, I'm sorry for the delay and that there's been no feedback. We have escalated your query as there's been no response from the store. Rest assured, we will revert to you as soon as we have further information.
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Tina S's updateReviewer Update
22 Feb 2026, 04:35.Game eventually responded to me regarding the repair fees for my chainsaw, which originally cost R1,549. They reduced the repair fee from R1,332 to R900. However, they still refuse to honor the warranty of a 1 month old chainsaw used twice not wanting to replace it with a new one, blaming Ryobi and stating that Ryobi has specific conditions for their warranty. As a result, I will not be returning to Game to buy anything with a warranty or purchasing any Ryobi products again, especially since the leaf blower I bought was also a Ryobi product.
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Tina S's update22 Feb 2026, 04:35
Reviewer Update
.Game eventually responded to me regarding the repair fees for my chainsaw, which originally cost R1,549. They reduced the repair fee from R1,332 to R900. However, they still refuse to honor the warranty of a 1 month old chainsaw used twice not wanting to replace it with a new one, blaming Ryobi and stating that Ryobi has specific conditions for their warranty. As a result, I will not be returning to Game to buy anything with a warranty or purchasing any Ryobi products again, especially since the leaf blower I bought was also a Ryobi product.
Game's replyOfficial
23 Feb 2026, 08:18Hi Tina, Thank you for your feedback. We are still awaiting feedback and a technical report from the store so that we can get clarity on why you're being charged for the repair.
Game's reply23 Feb 2026, 08:18
Official
Hi Tina, Thank you for your feedback. We are still awaiting feedback and a technical report from the store so that we can get clarity on why you're being charged for the repair.
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Tina S's updateReviewer Update
02 Mar 2026, 07:18Game came back to me with all sorts of things that the warranty does not cover insisting I abused the chainsaw, I asked them to bring my machine back to the store and I will pick it up and have it seen to by my technician. What a disappointing outcome.
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Tina S's update02 Mar 2026, 07:18
Reviewer Update
Game came back to me with all sorts of things that the warranty does not cover insisting I abused the chainsaw, I asked them to bring my machine back to the store and I will pick it up and have it seen to by my technician. What a disappointing outcome.
Game's replyOfficial
02 Mar 2026, 11:36Hello Tina, Thank you for the update.
Game's reply02 Mar 2026, 11:36
Official
Hello Tina, Thank you for the update.
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Tina S's updateReviewer Update
02 Mar 2026, 12:31Please update me when the chainsaw is at the shop so I can pick it up
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Tina S's update02 Mar 2026, 12:31
Reviewer Update
Please update me when the chainsaw is at the shop so I can pick it up
Game's replyOfficial
02 Mar 2026, 12:34Please note the store will contact you as soon as the item is ready for collection.
Game's reply02 Mar 2026, 12:34
Official
Please note the store will contact you as soon as the item is ready for collection.
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Tina S's updateReviewer Update
09 Mar 2026, 13:42Game has just contacted me asking to rate their serves. They still haven't returned my machine to me or called me to fetch it. I have copied and pasted their machine.
Your query has been marked as resolved. Please take a moment to rate your experience with our service
below. Your feedback helps us improve. Thank you for your time.
This is well I am lost for words
Your query has been marked as resolved. Please take a moment to rate your experience with our service
below. Your feedback helps us improve. Thank you for your time.
This is well I am lost for words
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Tina S's update09 Mar 2026, 13:42
Reviewer Update
Game has just contacted me asking to rate their serves. They still haven't returned my machine to me or called me to fetch it. I have copied and pasted their machine.
Your query has been marked as resolved. Please take a moment to rate your experience with our service
below. Your feedback helps us improve. Thank you for your time.
This is well I am lost for words
Your query has been marked as resolved. Please take a moment to rate your experience with our service
below. Your feedback helps us improve. Thank you for your time.
This is well I am lost for words
Game's replyOfficial
14 Mar 2026, 09:10Hi Tina, Thank you for your feedback. Once the item is returned to the store, you will be notified to collect it.
Game's reply14 Mar 2026, 09:10
Official
Hi Tina, Thank you for your feedback. Once the item is returned to the store, you will be notified to collect it.
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Tina S's updateReviewer Update
24 Mar 2026, 11:26Went to fetch my broken machine at Game. In store staff were amazing. Games policies are not.
This is now the end of the saga
This is now the end of the saga
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Tina S's update24 Mar 2026, 11:26
Reviewer Update
Went to fetch my broken machine at Game. In store staff were amazing. Games policies are not.
This is now the end of the saga
This is now the end of the saga
Game's replyOfficial
25 Mar 2026, 14:37Thank you so much for the update Tina.
Game's reply25 Mar 2026, 14:37
Official
Thank you so much for the update Tina.