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nazaam C

1 reviews | Active since Dec 2015

22 Dec 2015, 22:41

Don't buy from Game

In Feb 2015 I bought a Dell celeron laptop. In Dec 2015 the device stopped working. I took it to the store where it was booked for assessment. A week later it was returned and said to 'uneconomical to repair' due to liquid damage. THIS I HIGHLY DISPUTE. It took me 4 phone calls to the regional office. Whilst i was in store.before the manager who was highly irritated with me for calling the regional office. Games store for my contact details but there I have yet to get any answers. The device is still under gaurentee and everywhere in store is the 'game promise' to refund or replace any item that is still in gaurentee period. Which this device is. But nothing for the store. Rather I am being sent from store to regional offices to National office. This is high irritating and frustrating as I now find myself out of pocket of 4000 rand. I regret taking the credit offered and buying anything from game. It is all round appalling service. Not at all keeping their promises.<br> <br>

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Replies (1)
Game
Game's reply24 Dec 2015, 13:32
Official
Hello nazaam ,

We acknowledge receipt of your complaint with reference ***0 and would like to apologise for any inconvenience caused.

This matter was referred to Senior Management for further assistance.

Regards

Herman van der Berg
Customer Service Advisor
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