Does the online call center even exist?

There are reasons for me having to try and contact Game's "online call center" but let's not even go there. The fact is that I have been phoning that number all morning now. It just rings... but if you persist, the "game reception" eventually answers. She then transfers met to "online call center" but after around 7 minutes the line just drops. With the last call reception possibly place my call on hold rather than transfer it because I actually managed to hold on for 22 minutes before the call dropped. Do I just have to high expectations when I feel that if you publish a number it should be answered?