Does not co-operate in changing banking details

My new bank, Capitec contacted Game/RCS on 5 January to change my banking details, and reverted back to me that it was done.

On 5 February they went ahead deducting money from my old bank account (which had a zero balance since it was closing on that date) resulting me to pay a FEE AS WELL AS GETTING A BAD CREDIT RECORD!!!! Since that day I sent numerous emails, I even tried to phone in, they are not prepared to help me over the phone!!!!

I am so frustrated and I cannot believe that lack of service and the poor attitude!!!

I want them to at least make of for the unnecessary costs that i had to incur as well as immediate correction of this problem!!

I again sent emails this morning, I even tried to log a compliant on their website, they operate like I do not exist!!??

TARITA PACE