Do not use Games Online purchase service- its pathetic.

I ordered a printer from the game website last Friday. The site mentioned that the order would be delivered on the 17th (today) and that was obviously a very important contributing factor to me ordering from them.

I didn't hear back at all from game and so today I decided to track my order on the site, only to see that it hasn't moved an inch. It was not even dispatched yet. So I started a chat with them to find out what time the order would be delivered. The consultant was not really helpful and just said the order would come on the 23rd now and started using technicalities to avoid taking responsibility. the consultant explained the difference to me about business days and normal days, to which I rep**** I am not interested because Game said it would be here by the 17th, and it cannot be misinterpreted.

Game shouldn't bother with online orders if it can't meet the expectations that Game decides to set with its clients. Even when I cancelled my order and requested a refund, I was told it would take 24 to 48 hours; and learning from Games lack of taking responsibility; I asked the consultant to elaborate on if this is 24 to 48 normal hours, or business hours- to which they rep**** "business hours" saying that a refund would now also take 3 to 5 business days.

Really bad customer service, and extremely bad expectation setting done by Game