Do not use Game online shop, you will not receive your items and no one will assist.

Ordered a headset via the Game online shop on 19/06/2020, the items status went to dispatched the same day as I ordered early the morning. I've had multiple online chat sessions and calling in to the customer care centre, the person on the chat session takes around 10 minutes just to answer me, I had the Tanya agent 2 times with same slow responses and no assistance. I talked to an Alex in the call centre who promised that they will get back to me via mail latest the next day and nothing came from that. Talked to another agent(did not take name) who also promised me feedback, but I told the person I would rather take a refund as at this stage I'll just go buy the item somewhere else, again promised I'll get an e-mail and nothing received again. I've now called in on 14/07/2020 @ 10:03, the call went through and rang at an agent, no one picked up and I left the phone ringing for more than 2 minutes. I will never again buy anything online from Game, never had these types of issues with other stores. Customer care is utterly useless. I even have screen recordings of the useless agent on the web chats.