DO NOT TAKE OUT A GAME LOAN WITHOUT THINKING TWICE — TERRIBLE CUSTOMER SERVICE

I am absolutely furious about how Game/RCS has handled my loan account.

I am a customer who has NEVER missed a payment. I take my financial commitments seriously and I do not play around when it comes to my credit record. So imagine my anger when Game suddenly did not take my normal agreed instalment in full. They took only a portion of it and then sent me an SMS telling me to pay the remaining balance through a payment method I had never requested or agreed to.

I immediately contacted them because something was clearly wrong. I emailed them on Monday and received absolutely no response.

On Tuesday I called Customer Care and spoke to Zola. While I was explaining the situation, she put me on mute and I was effectively cut off, forcing me to call back.

I then spoke to Jillian, who actually looked into the account. Jillian herself said she could not understand why this had happened and, based on what she could see, said it appeared that this may actually have been my final instalment. I did not accept that as an explanation because that is not my understanding of my loan position.

Jillian told me she would escalate the matter to Finance and call me back today.

She never did.

Instead, I have now received an email AND SMS stating:

We have not received your required payment on your Game Loan account. R1,234.69 is now due.”

This is where I am absolutely LIVID.

It now appears that I have been treated/reported as a non-payer, despite the fact that I have never missed my payments and despite me contacting Game immediately when THEIR debit did not go according to the normal arrangement.

That is not a small issue.

A negative listing with a credit bureau can directly affect my credit record and my ability to make other financial plans. I am currently busy with plans of my own, and I will NOT allow an error or administrative failure on Game/RCS's side to potentially damage my creditworthiness.

I have done everything a responsible customer is supposed to do. I paid my account, noticed when the debit was not correct, contacted them immediately, emailed them, followed up by phone and gave them the opportunity to investigate.

Instead, they ignored my email, failed to call me back as promised and then sent me a message effectively accusing me of failing to pay.

I will not be taking this lying down.

I am posting this as a warning to other customers: check your Game/RCS account and every debit extremely carefully. Do not assume that because you have always paid on time, your account will automatically be handled correctly — and if something goes wrong, keep every SMS, email and record of every conversation.

I expect a proper investigation, a full and accurate account of what happened, my account corrected immediately, and confirmation that my credit record has not been unfairly or incorrectly damaged.

This is completely unacceptable.