PM
Priveshnee M
1 reviews | Active since Oct 2022
08 Dec 2025, 11:21
Do not Purchase from Game Stores Pavillion!
We purchased a Defy Slimline box set on the 22rd November from Game Pavillion with the promise of delivery on Monday 24th November and we even purchased an installation voucher. By Wednesday the items had still not arrived and we had phoned in everyday from Monday where we told they would check but never received feedback. I then phoned head office and requested a refund. its now three weeks later and nobody has gotten back me or refunded us the money and nobody can provide us and information on the refund. Please note we are talking about R10 000. Please do not buy from Game Pavillion because they take your money, you dont receive the items and they dont refund your money.
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Replies (3)
Game's replyOfficial
08 Dec 2025, 14:03Hi Priveshnee, Thank you for reaching out. I'm sorry that your stove was not delivered and that your cancellation and refund is still ongoing. I see you're spoken to an acting manager and that your query is being dealt with by the complaints team. You will be reverted to as soon as there's feedback.
Game's reply08 Dec 2025, 14:03
Official
Hi Priveshnee, Thank you for reaching out. I'm sorry that your stove was not delivered and that your cancellation and refund is still ongoing. I see you're spoken to an acting manager and that your query is being dealt with by the complaints team. You will be reverted to as soon as there's feedback.
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Priveshnee M's updateReviewer Update
08 Dec 2025, 14:19The issue is that it has been with the complaints department for almost two weeks with no communication whatsoever. The poor customer service is an internal issue and has nothing to do with me, i just want the money so that i can purchase the item from a more reliable company with good customer service. I only spoke to a manager today despite calling in everyday for the last two weeks because i refused to wait for a call back as no one ever returns my call, the service i have received is absolutely disgusting and i will be contacting my lawyer to intervene as your staff do not seem to be have any sense of urgency with regards to resolving the matter. I should not have to wait this long for my money to be returned when the fault was with your staff at Game Pavillion and the fact that they **** just to make a sale. I am also aware that i am not the only customer to experience this issue with the Pavillion, so it is a poor reflection on your company that you continuously allow this to happen with no consequences. Please note i have also reported this to Massmart
PM
Priveshnee M's update08 Dec 2025, 14:19
Reviewer Update
The issue is that it has been with the complaints department for almost two weeks with no communication whatsoever. The poor customer service is an internal issue and has nothing to do with me, i just want the money so that i can purchase the item from a more reliable company with good customer service. I only spoke to a manager today despite calling in everyday for the last two weeks because i refused to wait for a call back as no one ever returns my call, the service i have received is absolutely disgusting and i will be contacting my lawyer to intervene as your staff do not seem to be have any sense of urgency with regards to resolving the matter. I should not have to wait this long for my money to be returned when the fault was with your staff at Game Pavillion and the fact that they **** just to make a sale. I am also aware that i am not the only customer to experience this issue with the Pavillion, so it is a poor reflection on your company that you continuously allow this to happen with no consequences. Please note i have also reported this to Massmart
Game's replyOfficial
08 Dec 2025, 15:43Thank you for response. If you have reported the issue to Massmart, then it will be dealt with by the senior complaints team.
Game's reply08 Dec 2025, 15:43
Official
Thank you for response. If you have reported the issue to Massmart, then it will be dealt with by the senior complaints team.