DO NOT PURCHASE FROM GAME ONLINE

Purchased a Samsung 70 TV online for black Friday. ETA for the item as per the website was the 2nd of December. Nothing delivered. Called Game stores helpdesk on the 5th, 7th and 9th of December requesting feedback on my item. Noone knows where the item is. Tried contacting the warehouse and the delivery company but noone has a clue as to where my tv is. Requested assistance from a supervisor, nothing done. Recieved a call from Kathy checking if I have recieved my tv 15th of December, told her I have not recieved it. She promised to return to me with feedback and to date still no response. How does one deal with such incompetence? Every time I call the online purchases helpdesk I am told the matter will be escalated but to date I sit with no TV in my house that I paid 13k for 🤷🏽♂️