Do not order online at Game!!

On the 7th of June 2020 I placed an online order for a Playstation game fifa 20 order number *** and I was promised the order will be delivered to my doorstep in 7-10 working days it's been more than 10 working days and I have received no communication whatsoever about my order. It's so disappointing for an organization as big as game they can't even keep their customers informed of what is going on with their order, I understand that there is this pandemic that is affecting delivery and so on but just to keep queit and say nothing about an order that was supposed to be delivered already is unacceptable and unprofessional. I have called their useless call Centre several times and they tell me it will be delivered but still I'm still waiting for communication from game's side just to let me know what's going on with my order. I paid for my delivery but still they still keeping me in the dark about my order, at this point I don't even know what to do for my order to delivered. Please help me hellopeter where can I report them cause I feel like I lost my hard earned money.