DO NOT BUY TROJAN HEALTH EQUIPMENT FROM GAME AND MAKRO - POOR AFTER SALES SERVICE.

DO NOT BUY TROJAN HEALTH EQUIPMENT FROM GAME AND MAKRO - POOR AFTER SALES SERVICE. I have purchased a Trojan Altitude 600 Treadmill during 2012. The running deck had to be replaced every second year after it started to crack in the middle. I have replaced the running deck during 2014 and 2016, The running deck is cracked once again and need replacement. This is the third running deck now. I have contacted Trojan Health, spoke to Kaulu and requested a replacement deck on 4 May 2018 and I was advised that I will be contacted within 24 hours. (Rf. No. 152240 Nobody contacted me. I have phoned Trojan again on 8 May 2018 and spoke to Owner whom informed me that the deck will be replace on 15 May 2018. Eunice phone back again and advised me that there is no stock and she cannot advise me when they will be able to replace the deck. I asked her a date, because I cannot use the treadmill. She spoke Jackie Cole, manager at M5 Sports. Jackie Cole advised Eunice that the running deck will not be replaced later than 28 May 2018 and even earlier. I have waited patiently until 28 May 2018. I have contacted Trojan again. I have spoken with Christopher, whom indicated that he will contact Jackie Cole and provide feedback. Christopher spoke to Jackie Cole and asked her to contact me. Christopher also cc'c me on an email sent to Jacke Cole @ 8:30 am on 28/5/2018. Nobody contacted me. I have phoned Trojan again and spoke to Christopher whom sent an e-mail once again to Jackie Cole @ 13:15. Jackie Cole eventually phone me back @ 14:15. She will contact the suppliers. I am still without answers and a treadmill. SHOULD I WAIT FOR ANOTHER MONTH OR PERHAPS FOR CHRISTMAS TO GET MY TREADMILL DECK REPLACED. ???

Poor, poor after sales service.