ZM
Zukisa M

1 reviews | Active since Dec 2013

24 Jun 2015, 10:37

Do not buy phones from GAME

I hv been a loyal Game customer, last Year I bought a phone @Game Midrand & I ws told d phone was on a Year warranty, if it's damaged I would have to return it to the store, It got damaged & it also hd a virus, so I returned it 2d store, week l8er I received a call frm a lady telling me dey can't repair it cause it's out of warranty , 2 my surprise, I returned 2d store & I spoke 2 some1 there, they said it's still under warranty & d virus will b removed & fix the screen. They asked me how much money I can afford if Head Office asked cash 2 repair it. I said R250. A week later I received a call from d same lady, she said head office said I should pay R1200, I den spoke 2d store manager, he said he was going 2 investigate, he did call me back, after arguing with him, he said I shud pay R600 & they will pay the rest. I told him 2 give me until Month end & I will pay d R600, yesterday when I called to arrange, the store manager denied making arrangements with me. I ****ED @ these ******! I even arranged R7000 to close the account last Month but they still ****ing on loyal customers, GAME is bogus, I won't ****ing stop the insults until my phone is fixed! Or initial arrangement is met.

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Replies (1)
Game
Game's reply25 Jun 2015, 14:48
Official
Hello pieterjoni,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

Please allow senior management to investigate this matter where after they will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73