Do not buy from Game online

I bought some things from Game Stores' online site on Sunday, 20 December 2020. In their system generated confirmation email they informed me that they have a 14 business day delivery policy, which excludes weekends.

The next morning, Monday the 21st, they emailed me to say that my package was on its way. A couple of hours later I received a phone call from their courier to say that they are on their way and then they arrived with my package.

After they were gone, I opened the box to discover that they had only sent me 1 of 3 items that I ordered. The delivery note emailed to me stated that all 3 items were shipped.

I contacted them immediately and informed them that they had shipped only 1. The response I received from their online support department informed me quite sarcastically that they were still within their 14 day delivery period and I should just wait for them to deliver the rest of the items.

Note that the 1 item they did deliver was not new, as I could see from the packaging and the condition of the item itself, that it had been assembled & disassembled before. This lead me to suspect that they don't have any more of these items in stock.

The day after the 14 day deadline was past, a system generated email inform me that they have delivered my order.

I responded via return email that I have paid for 3 items but to date have only received 1. They responded saying that my query will be escalated to the responsible department.

However, to date neither the responsible department nor anyone else have contacted me. They are very eager to take one's money but less eager to deliver your purchase and extremely reluctant to reimburse you the price of your purchases if they cannot deliver it.