Do not buy from GAME

If I could give them zero star I would. I completely understand if stock is low or if I needed to wait a little longer as new shipment is being unpacked... but this was a joke.

Bought a stove and oven on the 2nd of July which was a Sunday. Paid for delivery as we don't have the vehicle to go fetch it from their Cape Town warehouse. Was told that we will have the the items the upcoming Thursday, Thursday came and went with no delivery and no word from Game. My husband and myself had to go into Game Canal Walk ourselves on Saturday the 8th of July to find out what was happening.

We were told that the item had not even been picked and when we tried to cancel and get a refund we were told we had to wait 2 hours as they were busy picking the items. Angry we left and came back after the 2 hours to be told that if we were to cancel now we would not receive a refund as it had been picked.

We were then promised by the manager that we would get the items we bought on Monday (10/07/20) delivered so that we could finally use them. Needless to say we did not get our paid for items and we still had to be the ones to call and follow up before the customer care centre bothered to call us.

6pm came and went and we yet again had to call the store. We were given more apologies and some what snarky comment about how nothing was going to be done or delivered now.