Dissatistaction

During last year around November 2019 I was ****med on my game account an amount of R2 500. A cash advance was transacted without my acknowledgement. All my details on the account were changed. I laid a complaint with with Game and it took months before the account was handed to fruad department. It took more than six months to resolve my dispute. Finally the money was deposited back into my account, but the interest % charged and monthly service fees, admin fees that were charged during de period of the investigation were not reversed into my account. Such fees are left in my account in arrears. The account was not blocked blocked during the investigation the amount kept growing every month. I could not pay the account due to this fruad. I was paying my account accordingly before Game allowed their staff/*****s access to their system. Now my account is been handed over to collectors but Game store cannot resolve my dispute.. Bad experience indeed I endured. Inexperienced consultants, every time when I go there the consultants are always saying we will refer your matter to investigation. They don't call and update me, this is a disgrace, so unprofessional Additional info incase is needed Cell:*** I'd number: ***084 Card number:***25 5196