Dissatisfied with services

I have been paying to the same beneficiary for several years. When requesting a statement, the current month payment was reflecting but not previous month. I communicated to the unprofessional, unhelpful RCS. After a lot of running around and providing proof of payment and email after email, I was told by RCS that it is not in their control it is in Games control for not allocating payment. Game phone me and tell me it is not in their control it is RCS's control. Still no resolution. I have had to resort to going to Ombudsman and waste more time to get resolution. Surely this is not my problem, this should be resolved between the 2 companies.