Dissatisfied Customer

Item: Game
Rating: 1
Author: Yvonne F

So i bought a Fridge on Friday the 3rd at Game Canal Walk Century City in Cape Town and, they told me they can only deliver on Monday and the delivery fee is R200. Yesterday Monday the 6th i received nothing, sent an email no response, tried calling them several times they do not answer their phone. What kind of service is this? they should have told me they cannot deliver and i could have made other arrangements. The uncle who assisted me was very unfriendly shouting staff in front of customer, he asked the Defy guy if he told me they are only delivering Monday of which he could have just told me himself. I bought some food certain that the fridge will be delivered, no communication nothing? my sales order is ***, customer number ***

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Yvonne F's updateReviewer Update

07 Jul 2020, 14:34

Game Canal Walk Mall continue to dissapoint me, the lady from the support email promised to come back and she never did. A day wasted again waiting for the delivery and my airtime doing follow ups and one manager took my details and never came back to me, noone is taking responsibility! I have food that needs to be refrigerated, a business to run depending on that fridge.
The excuse i am getting from 5 different people is the national stike which only started today and the delivery was scheduled for yesterday.
The truth of the matter is GAME TOOK MY MONEY WHEN THEY DO NOT HAVE STOCK! DAY LIGHT *******! I TOLD THEM I HAVE TRANSPORT AND I WOULD LIKE TO COLLECT MY FRIDGE AND THE RESPONSE WAS THEY DO NOT HAVE STOCK IT'S AT THE AIRPOT!
Your customer service and communication s****s are horrible!
How do you push sales with lies???????

Yvonne F's update07 Jul 2020, 14:34

Reviewer Update