NM
Neliswa M
1 reviews | Active since Jan 2022
03 Aug 2024, 14:42
Dissatisfied customer
Hi
Your Game store at Jabulani mall has bad client service and false delivery. I bought a heater on the 10th of June, brought it back on the 22nd as the one bar was broken. I was told that it will be repaired and I shall receive it back after 21 working days. Today on the 9th , I went to check and collect it since its been over a month, the heater was not booked for repairs whatsoever. The level of incompetence and unprofessionalism is just a disgrace
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Replies (2)NM
Neliswa M's updateReviewer Update
03 Aug 2024, 16:18Also there was an employee who treated me with so much disrespect by calling me a "child" . Her name is Dzivhu Matshili , she lacks empathy and respect.
NM
Neliswa M's update03 Aug 2024, 16:18
Reviewer Update
Also there was an employee who treated me with so much disrespect by calling me a "child" . Her name is Dzivhu Matshili , she lacks empathy and respect.
Game's replyOfficial
05 Aug 2024, 14:52Hi Neliswa, thanks for getting in touch. I'm so sorry your issue was not escalated when need be, and I do apologize for the service received, as that is not the feedback we had expected. Rest assured, this matter has been sent of to our complaints team for further assistance.
Game's reply05 Aug 2024, 14:52
Official
Hi Neliswa, thanks for getting in touch. I'm so sorry your issue was not escalated when need be, and I do apologize for the service received, as that is not the feedback we had expected. Rest assured, this matter has been sent of to our complaints team for further assistance.