Dissatisfied customer.

I bought a fridge on the 30th of March 2024 and it was delivered on 02 April however there seems to be problem with the fridge the top door does not close shut and as a result the food items in the fridge are not cold as they should be. I have been without a fridge for 3 weeks and instead of repairing the old one we had , decided to buy a brand new one thinking that my problems have come to an end.I had bought all food essentials for the new fridge assuming that we good to go but the new fridge disappointed me. I contacted Game Gateway on 7 April to let them know that the fridge is faulty and I was told to send an email with my slip which I did same time. I contacted them on 8 April to find out if they have received my email and was told that they did and it will be booked in for a repair. I clearly stated that I don’t want it repaired as I bought a new fridge not a second hand. I called the store countless times yesterday and no one assisted me, I had to take time off work today and go directly to the store and I was told someone from Hisense would call me today. Nobody has called me even now and my food in the fridge is now off and I have to throw it away. As a first time customer buying an appliance from a”recommended “ store like Game, the service I have received this far is very appalling and it has left bitter taste in my mouth. I want a new fridge delivered ASAP!!!