Dissatisfied customer

I bought a double door fridge/freezer in April 2017. Water dispenser leaked after 7 months, in middle of summer. On 8 Mar 2018 freezer stopped working and started smelling of gas. Reported to Dan ( salesman who sold fridge to me) He logged a call on 9 Mar. Defy (Ivan) assessed and I was advised it was fan and he would order one. No further word from him , except when we called him 3 weeks later and he said he was still waiting. Went into Game on 20 Mar to complain. Dan promised to find out what was the holdup. He said the fridge would be fixed by Thursday 22. Nothing, until I went back on 31 Mar to complain again. Dan kept talking above my head and would not listen to me. I told him that I was spending Easter without a fridge and a house full of guests. No interest whatsoever, not even an apology for the complete lack of service delivery. He spoke only to my partner and said he would call the workshop on Tuesday and get back to him. I tried speaking to him, using simple words for him to understand as it seemed he was incapable of understanding my dire predicament. He chose to assist other customers whilst I was still talking. I walked away, disgusted by his behavior. It is now Tuesday 20h30, and neither I nor my partner have heard from Game or Defy. I don’t know if this is how you treat your customers who spend R11,000 and pay extra for an extended warranty to ensure that the product is covered for any faults. How do you expect me to run my household without a fridge for almost a month. How do you sell an inferior product and make no apologies when this same appliance breaks after less than 12 months. How does your employee not make any effort to do any follow up, and treat their customers with distain when they dare complain.

I want this fridge gone as it is leaking gas and the smell is making me nauseous. Before I turned it off, the noise was deafening. Perhaps you will respond to this review as I have tried all other avenues with no success.