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Thembelihle N

1 reviews | Active since Feb 2025

19 Feb 2025, 14:36

DISSATISFIED CLIENT

It’s my first time ordering at game and I will never in a million years order again. I made an order of vinly tiles on Monday 17 February and I ordered 11 packs after an hour I received an email saying there were only 5 available I called customer service to cancel my order cause I needed 11 packs they told they will let me know when my order is cancelled after 2 hours I receive an sms saying my order will be delivered on Tuesday but now the order hasn’t arrived till today I haven’t received any communication regarding my order whether it is cancelled or what is going on I’ve been writing emails but no response. I’ve been calling asking what’s going on they aren’t helping me what’s worse the tracking is not working. If you guys can respond to this please help my order number is ***

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Replies (1)
Game
Game's reply20 Feb 2025, 09:42
Official
Hi Thembelihle, thanks for getting in touch. We sincerely apologize for the inconvenience you have experienced due to the delayed delivery. We understand your concern and assure you that our team is already working on your issue. We are currently waiting for feedback from the store to confirm whether all items have been returned or not. Please bear with us, as this is a necessary step in the process to ensure all items were returned to the store. Once we receive the confirmation, we will update you promptly on the status of your refund. We appreciate your patience throughout this process and assure you that we are doing everything we can to speed up the process. Thank you for your understanding.