NX
Nothemba X
1 reviews | Active since Jan 2026
27 Jan 2026, 12:08
Dissatisfied and inconvenienced
I bought a TV online on the 17 January 2026, on Monday the 19 January 2026 I got an sms and an email stating that my order was canceled die to SABC they can't confirm license, then I responded on the 20 January I got a call for a lady call Yolanda of which she told me that it was canceled because its out of stock, and advise ill get my refund then over the weekend I can go to the shop to purchase it there, she can't confirm if sabc will be online and allocated the store for me that had 21 this left.
I sent all the banking details same day, after that they went quiet, today I sent an email for follow up only to be told by Mariona that it was processed yesterday and it will take 7 to 14 working days to reflect of which I don't understand because I was not told that information.
Like I don't understand they are quick to cancell the order even though im not really sure why they cancel it now its difficult for me to get my money back, the TV still shows online it is available, I really don't understand how these people work honestly no communication i must ask them about my money, I specifically said to them I still want the TV they could have sent the voucher to the store then I go and collect the TV, they are so inconvenience and I must be inconvenience because of their error like really.
The only time they apologize when u ask them, customers are not important to them im so ****ed.
Helpful (0)
Replies (14)0
Replies (14)NX
Nothemba X's updateReviewer Update
27 Jan 2026, 12:48Why my order was canceled because i have two stories regarding the issue? Emai states sabc, customer services says out of stock which one is which? Now that I have suggested the voucher thing why your customer service didn't think of it as I have said to the I still want the tv ? It seems as if the customer service doesn't care about customers. Why must I be the one following up? Banking details were sent on the 20th only on the 26 it was processed and you are telling g me about 7 to 14 that is the bank, what was happening between 20th and 25th when it comes to my refund? Obviously you were not interested to sell the tv as it was quick for cancellation.
NX
Nothemba X's update27 Jan 2026, 12:48
Reviewer Update
Why my order was canceled because i have two stories regarding the issue? Emai states sabc, customer services says out of stock which one is which? Now that I have suggested the voucher thing why your customer service didn't think of it as I have said to the I still want the tv ? It seems as if the customer service doesn't care about customers. Why must I be the one following up? Banking details were sent on the 20th only on the 26 it was processed and you are telling g me about 7 to 14 that is the bank, what was happening between 20th and 25th when it comes to my refund? Obviously you were not interested to sell the tv as it was quick for cancellation.
NX
Nothemba X's updateReviewer Update
04 Feb 2026, 13:47Hi team
When am I getting my refund?
When am I getting my refund?
NX
Nothemba X's update04 Feb 2026, 13:47
Reviewer Update
Hi team
When am I getting my refund?
When am I getting my refund?
Game's replyOfficial
05 Feb 2026, 11:51Hi Nothemba, we are so sorry to hear that you have not received your refund as of yet. Kindly be advised that your query has been escalated to our finance team to process the refund for you. You will be notified as soon as the refund has been processed.
Game's reply05 Feb 2026, 11:51
Official
Hi Nothemba, we are so sorry to hear that you have not received your refund as of yet. Kindly be advised that your query has been escalated to our finance team to process the refund for you. You will be notified as soon as the refund has been processed.
NX
Nothemba X's updateReviewer Update
12 Feb 2026, 07:56Hi team
Today marks 14 working days since 26 Jan and yet I haven't received my refund.
When am I getting my money back?
Customer Service doesn't respond to my emails?
Am i getting my money or not? This is tiring
Today marks 14 working days since 26 Jan and yet I haven't received my refund.
When am I getting my money back?
Customer Service doesn't respond to my emails?
Am i getting my money or not? This is tiring
NX
Nothemba X's update12 Feb 2026, 07:56
Reviewer Update
Hi team
Today marks 14 working days since 26 Jan and yet I haven't received my refund.
When am I getting my money back?
Customer Service doesn't respond to my emails?
Am i getting my money or not? This is tiring
Today marks 14 working days since 26 Jan and yet I haven't received my refund.
When am I getting my money back?
Customer Service doesn't respond to my emails?
Am i getting my money or not? This is tiring
Game's replyOfficial
13 Feb 2026, 10:35Hi Nothemba, I'm sorry you're still awaiting your refund. Your query is with our finance team and you will be notified once the refund has been actioned.
Game's reply13 Feb 2026, 10:35
Official
Hi Nothemba, I'm sorry you're still awaiting your refund. Your query is with our finance team and you will be notified once the refund has been actioned.
NX
Nothemba X's updateReviewer Update
13 Feb 2026, 10:40Hi
Are you telling me that my refund has not been issued while the email states it was done on the 26 Jan 2026
No one is communicating with me, no one is responding to my emails at customer service
All I want is my money and im getting tired of this.
WHEN AM I GETTING MY MONEY? I NEED A DATE
Are you telling me that my refund has not been issued while the email states it was done on the 26 Jan 2026
No one is communicating with me, no one is responding to my emails at customer service
All I want is my money and im getting tired of this.
WHEN AM I GETTING MY MONEY? I NEED A DATE
NX
Nothemba X's update13 Feb 2026, 10:40
Reviewer Update
Hi
Are you telling me that my refund has not been issued while the email states it was done on the 26 Jan 2026
No one is communicating with me, no one is responding to my emails at customer service
All I want is my money and im getting tired of this.
WHEN AM I GETTING MY MONEY? I NEED A DATE
Are you telling me that my refund has not been issued while the email states it was done on the 26 Jan 2026
No one is communicating with me, no one is responding to my emails at customer service
All I want is my money and im getting tired of this.
WHEN AM I GETTING MY MONEY? I NEED A DATE
Game's replyOfficial
13 Feb 2026, 12:58Hi Nothemba, I've reached out to our finance team and you will be provided with feedback.
Game's reply13 Feb 2026, 12:58
Official
Hi Nothemba, I've reached out to our finance team and you will be provided with feedback.
NX
Nothemba X's updateReviewer Update
16 Feb 2026, 11:57Hi
No one has contacted me, my money is not in my account till today.
I am really frustrated with the service, I bought a TV within seconds the money was paid now its difficult to get my money back, like no one is communicating with me regards my money, right now I sound like a broken record asking for my hard earned money.
Im getting really realy tired or must I forget my money?
All I get is empty promises that ill be contacted but nothing
No one has contacted me, my money is not in my account till today.
I am really frustrated with the service, I bought a TV within seconds the money was paid now its difficult to get my money back, like no one is communicating with me regards my money, right now I sound like a broken record asking for my hard earned money.
Im getting really realy tired or must I forget my money?
All I get is empty promises that ill be contacted but nothing
NX
Nothemba X's update16 Feb 2026, 11:57
Reviewer Update
Hi
No one has contacted me, my money is not in my account till today.
I am really frustrated with the service, I bought a TV within seconds the money was paid now its difficult to get my money back, like no one is communicating with me regards my money, right now I sound like a broken record asking for my hard earned money.
Im getting really realy tired or must I forget my money?
All I get is empty promises that ill be contacted but nothing
No one has contacted me, my money is not in my account till today.
I am really frustrated with the service, I bought a TV within seconds the money was paid now its difficult to get my money back, like no one is communicating with me regards my money, right now I sound like a broken record asking for my hard earned money.
Im getting really realy tired or must I forget my money?
All I get is empty promises that ill be contacted but nothing
NX
Nothemba X's updateReviewer Update
20 Feb 2026, 13:26Hi
Finally I have received an amount of R2499.00 of which i payed R2764 including tv license the tv was R2499.00 so I would like to know where is the rest, because u said u couldn't verify with SABC so where is the rest?
Finally I have received an amount of R2499.00 of which i payed R2764 including tv license the tv was R2499.00 so I would like to know where is the rest, because u said u couldn't verify with SABC so where is the rest?
NX
Nothemba X's update20 Feb 2026, 13:26
Reviewer Update
Hi
Finally I have received an amount of R2499.00 of which i payed R2764 including tv license the tv was R2499.00 so I would like to know where is the rest, because u said u couldn't verify with SABC so where is the rest?
Finally I have received an amount of R2499.00 of which i payed R2764 including tv license the tv was R2499.00 so I would like to know where is the rest, because u said u couldn't verify with SABC so where is the rest?
Game's replyOfficial
20 Feb 2026, 13:58Hi Nothemba, I am so sorry to hear that you have not received the full refund. Kindly be advised that we will enquire with the finance team and get back to you.
Game's reply20 Feb 2026, 13:58
Official
Hi Nothemba, I am so sorry to hear that you have not received the full refund. Kindly be advised that we will enquire with the finance team and get back to you.
NX
Nothemba X's updateReviewer Update
20 Feb 2026, 14:54I dont under the customer service because till today no one has emailed me back, I guess soon it will reflect back
NX
Nothemba X's update20 Feb 2026, 14:54
Reviewer Update
I dont under the customer service because till today no one has emailed me back, I guess soon it will reflect back
Game's replyOfficial
21 Feb 2026, 12:40Hi Nothemba, I'm sorry, your TV license wasn't refunded. You will need to contact the SABC directly to cancel it and request a refund, as this is a 3rd party purchase.
Game's reply21 Feb 2026, 12:40
Official
Hi Nothemba, I'm sorry, your TV license wasn't refunded. You will need to contact the SABC directly to cancel it and request a refund, as this is a 3rd party purchase.
NX
Nothemba X's updateReviewer Update
28 Feb 2026, 09:22Hi
Thank u for ur reply but the money was paid to Game becaus it was included when i was doing the paymnet, did they sort out the 3rd part as it reflects that I owe 296 of which I don't understand it, and I have emailed them to find out if game has given them the money
Thank u for ur reply but the money was paid to Game becaus it was included when i was doing the paymnet, did they sort out the 3rd part as it reflects that I owe 296 of which I don't understand it, and I have emailed them to find out if game has given them the money
NX
Nothemba X's update28 Feb 2026, 09:22
Reviewer Update
Hi
Thank u for ur reply but the money was paid to Game becaus it was included when i was doing the paymnet, did they sort out the 3rd part as it reflects that I owe 296 of which I don't understand it, and I have emailed them to find out if game has given them the money
Thank u for ur reply but the money was paid to Game becaus it was included when i was doing the paymnet, did they sort out the 3rd part as it reflects that I owe 296 of which I don't understand it, and I have emailed them to find out if game has given them the money
Game's replyOfficial
01 Mar 2026, 13:29HI Nothemba, Thank you for coming back to us. With the purchase of a TV license, the payment is made directly to SABC.
Game's reply01 Mar 2026, 13:29
Official
HI Nothemba, Thank you for coming back to us. With the purchase of a TV license, the payment is made directly to SABC.