DISSATISFACTORY SERVICE

Good afternoon

I would like to lodge a complaint against Game Store, Mitchell's Plain.

I bought a Bennett Read 8lt Airfryer on 8 December 2023 at Game Store, Mitchell's Plain.

I registered the 2 year warranty with Tevo per email as required and received the email in this regard.

On 10 February 2025, the Airfryer failed to switch on and on 12 February 2025, I took the Airfryer to Game Store, Mitchell's Plain, and waited the required 21 days for the return. I informed the lady helping me that I registered an extra year, she ignored me and completed the repair agreement. [I unfortunately don't have that number with me, but it should be on the system]

On 11 March 2025, I received a call from Game Stores Mitchell's Plain, to inform me that the Airfryer was returned to the store, I went to the shop and found that the Airfryer wasn't working, with no job card. The game consultant called Tevo and was told that the airfryer was out of warranty and they send a quotation for repair, I told this lady that I registered the extra year and showed her the email, she immediately asked me to email the certificate to her and she promised to send the airfryer for repairs with Ref No. ***.

Feeling very disappointed with the fact that Tevo waited until the last day to return the airfryer saying it was out of warranty with a quotation. Now the 21 day waiting period started all over again. I feel that Game should have intervened and either refund or replaced the airfryer. With this disappointed feeling I returned to Game Stores Mitchell's Plain on 21 March 2025, just to be told that it's still at the workshop. Asking to speak to the Store manager to voice our dissatisfaction, was referred to a guy from Tevo who said that he is the Store manager. I feel that this matter should be dealt with by more senior staff as Game proudly advertise the following on their wall next to customer service:- 1 PUT GAME TO THE TEST We will beat any price 2 HAVE NO SHAME IN YOUR EXCHANGE GAME We will swop it, if we stock it 3 SERVICE GAURENTEE ON EVERY PRODUCT SOLD Warranty on selected products and a gaurentee on every product sold.

During my conversation with the "Tevo Store manager", he blamed this issue with Game Stores, but Game Stores blame Tevo. Whoever is to be blamed, left me still without a product which I paid for and have no use of.