dissatisfaction

I am writing to express my deep dissatisfaction regarding two Bennett Read 2200W steam irons purchased from Game Chris Hani Mall — one on 16 March 2025 and the other on 24 March 2025, during the promotional period that month.

Approximately two months ago, one of the irons began malfunctioning. I returned it to the store for assessment and repair. After a few weeks, I received a call informing me that the iron had been fixed and was ready for collection. However, upon using it, water leaked from the iron, soaking my clothing. I returned to the store once again, and after testing it in my presence, staff confirmed that the water was indeed leaking. The iron was booked in for a second repair.

A few weeks later, I collected the iron again. Within a week, the same iron malfunctioned once more — this time it appeared to have come apart internally and completely stopped working.

As a result, I now have two irons that are not working. The second iron cannot be booked in because I misplaced the receipt. I requested a duplicate receipt from the store and provided the exact purchase date and the card used for the transaction. Despite this, I was informed that I needed to bring in an item purchased with that receipt in order for it to be reprinted. This requirement is unreasonable and has left me without any assistance. The manner in which I was treated made me feel as though I was inconveniencing the staff simply by asking for help.

As a paying customer, it is extremely unfair and frustrating to repeatedly travel to the store with no proper resolution. I cannot continue being without an iron for weeks at a time, only for it to return with recurring or new faults. I am now requesting a full refund for both irons, as the ongoing issues and inconvenience are unacceptable.

I trust that this matter will receive urgent attention.