Dissatisfaction at the highest

I ordered stuff on the Game website on the 25th of November 2020, they were delivered on the 1st of December 2020. They delivered the wrong items. I immediately sent a DM on Twitter with the pictures of the incorrect items and what I ordered. Today it's the 16th of December 2020, I still have not received my items. I have made countless attempts on Twitter to contact them and pleading with them. I was charged a delivery fee and I was asked whether I could go to the store that dispatched the items. I'm confident now that game does not know how online shopping works

I'm a very dissatisfied customer, who is an account holder.