Dissappointed!!

I went to game menlyn yesterday to open a game account card. And the service was amazing there's no problem there but the game customer care on the other hand is absolutely ridiculous I called yesterday and again today and have been on hold for a total of probably 90Min this is pathetic. I understand the lines are busy but is it that busy that client a are left unattended for so long it's ridiculous. The service of the game store it's self was fantastic and I would hate for their reputation to be ruined over their customer care. All I need is an answer not asking for much! This really needs to be improved urgently and drastically