DISSAPOINTED-LACK of SERVICE

I have been desperately trying to get hold of Game Online Support constant-Adi Rodgers to whom I have sent several emails requesting a callback to no avail. I finally decided to purchase a R70s Airtime as I know how long one has to sit and wait on the line to even get through to the call centre and I spent 16mins waiting on someone to pick up. When someone did finally pick up, no-one talked and I had no choice but to drop the call. I just want Game to come and collect their faulty product from my house and to refund my monies. I am very dissapointed in the service provided and have lost all faith in purchasing from the Game store. I also honestly feel that one only gets a serious response from them when you list a complaint which is disgusting to say the least. HUGE DISSAPOINTMENT.