DISSAPOINTED CUSTOMER

I bought a defy fridge at game Parow Center in Cape Town. The fridge is giving me problems since last year. I laid a complaint last year of which they came and fix the fridge twice and then the 3'rd time they decided to replace the fridge and that fridge is doing the same thing as the one they took. This year I called, I don't how many time and they said to me I said proof of payment, of which I did and they came back and said they want the original slip because I have sent them a bank statement, even then I sent the slip to them. Every time I must be one the who calls them and find out if they have receive the documents. I remember the one time they even drop the phone on me. All I want is my refund, clearly there is something wrong the Defy fridge. Today I called again to do a follow up because no one is getting back at me for anything. All they do every time I called is ask for stupid documents of which I sent them long time ago. Please help because I want my money back. They come and take their fridge back.

The problem with fridge is that it freezes both on top and the bottom.