lC
latasha C
1 reviews | Active since May 2015
13 May 2015, 16:23
disrespectful for customers!!!!!!
I Hayley would like to complain about the unexceptable behaviour i received from game in west street durban cental from the second in charge manager.i approached the store looking for a certain brand of alcohol on the 22nd of aprill and the 13th May on both occasions the store did not have wat i wanted,i then approached the store manager which was completely rude towards me infront of other customers,unable to explain y they don't have the stock,he refused to call other stores, to atleast go the extra mile, if that's the attitude i as a valued customer reserved i refuse to ever shop in a game store
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Game's replyOfficial
13 May 2015, 16:59Hello mscrawford,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. I escalated the matter to the Regional Manager who will investigate this matter and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. I escalated the matter to the Regional Manager who will investigate this matter and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply13 May 2015, 16:59
Official
Hello mscrawford,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. I escalated the matter to the Regional Manager who will investigate this matter and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. I escalated the matter to the Regional Manager who will investigate this matter and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73