Disregard for Customers & FALSE promises

On the 28th November we bought an AEG stove that was on sale, at the Westgate Game store & it was delivered on the 29th. Upon connecting the stove it was discovered that the stovetop does not work, my husband went to the store on Saturday the 30th to report the problem and he was advised that the stove will be collected on the Monday/tuesday the 2/3 of December, The stove is still NOT collected to date.

He was further advised that the new stove will be delivered before the 6th of December the latest by Justice, this was also a FALSE promise. Today my husband called the store& was advised to bring the slip so they can check if the stove is available (like placing a new order), by the store manager. He has been advised that they will call him tomorrow to confirm availability or so he cn cancel the purchase if the stove is not available.

The level of incompetence at this Game store is really appalling, not even once did they call my husband to advise of any holdup, He had to continually contact them to follow up on this. It's as if they do not care at all about customer service or the image of Game stores in general. The least they could have done is to be upfront and also apologize for the inconvenience caused.

We have waited for so long without even complaining, and now we are told the stove might not even be there.

Someone has to be held accountable for all of this cause this might result in a loss for us, as the sale was a bargain.

We need real and honest answers as to what transpired and resulted in such an inconvenience

Kindly contact my husband, Paul Sako on ***, as soon as possible