Dispute over my cracked fridge still not resolved!

With the follow up to the complaint made on the 28/07/2015 with regards to my problem being addressed by Game and Defy. I have not received feed back that has resolved my problem .I am now at my wits end and running out of time to relocate to Cape town. Please help me resolve this problem.<br> I do not have my reciept for the fridge but between Game and Defy, it has been established that I have bought the fridge from Game and that I have logged a complaint before the warranty was expired. I called Game head office yesterday, I explained that I urgently need to get this matter sorted out, because I am relocating. The answer that I got was that I must wait for a specific person that is not at work to come back next week to deal with the matter. The reason is that I cannot be helped earlier because I do not have my receipt. We have all the proof that the item was bought from Game , but I was told that simply because I do not have my reciept, I must wait! The decision to be made has nothing to do with whether or not I have proof. The decision to be made is to decide how to go further sorting out the defect of the fridge.