Displeased with Game service delivery

Displeased with Game service delivery. I purchased item ‘Hisense 514L SIDE BY SIDE FRIDGE INOX H’ for R9 999,00 (delivery fee R0,01) via Game online (order no: ‘***’), on The 24Th November 2021 (Blake Friday Special). At the time the item was available purchase (via game online store) i.e. if it was out of stock I will not be able to select the item for purchase. The following had taken place: 1. It was a week that passed since purchase date; I queried with Game online department (Shehaam Salie assisted me), only to discover the item was not dispatched; which was acceptable because it will take 10 business days (as advised by Game Online Department). 2. Two weeks since the purchase date I queried again with Shehaam Salie; and was advised that they are trying to source the item from a store closest to where I reside (i.e. Umhlanga) to dispatch the item. The feedback I received was that they are awaiting Game Gateway. 3. I went to Game gateway a week before Christmas to query the item delivery. The Manager (Chris) was helpful; and advised the item was out of stock, he had already ordered stock, and it will be available in Jan 2022. He advised when stock arrives he will contact me to arrange delivery. I was happy with this arrangement; because I was going on Holiday and the expected delivery time of the item would have been in Jan 2022. 4. I did not request a credit/refund at any stage telephonically or via email; and I was happy to wait for the item. I advised Shehaam Salie the arrangement with Game gateway. 5. On the 29th December 2022 I received an Email from Felicia Captain (Game online) that a credit has already been processed and I will receive the funds back into my account. I did not authorize nor did I request a credit to be done for the item. I rep**** to Felicia Captain (Game online) and had no response/feedback. 6. I called the helpdesk; and Felicia Captain (Game online) was on unavailable; so I explained I have not had any feedback in regards to the credit; Shehaam Salie also did not call me back or provided any feedback via email. This is unacceptable; an item was published online for purchase; at the time it was not out of stock; i was allowed to purchase the item; even though delivery had failed; I was willing to wait when stock arrives, only to be passed a credit. As a consumer I was misled by Game online department and staff incompetency; resulting in me missing an opportunity of purchasing the item at another store; during Black Friday time period Game was not the only store having specials on appliances. If Game bothers to contact me; I would appreciate if this matter is resolved that I can obtain my item at the same price I purchased it for. If Game online department is conducting business in this manner and providing such poor service to me then there are probably other customers who also has had the same poor service delivery.