CM
Charmaine M

1 reviews | Active since Jan 2012

20 Sept 2015, 14:01

Dishonesty is King here

On the 20th of September 2015 at around 12:20 we visited your store. We left and in about 5minutes of leaving found that my dad left his back pack in the trolley when the parking attended (or what ever he is called took the trolley). IT WAS VISIBLE AND CAN NOT BE MISSED!!!. We rushed back and went straight to them to ask if they found the bag, I even phoned your customer care directly on our way to enquire. Can I just mention at this point, that your customer care rudely hung up.We eventually found the \one"who would be honest enough to take us to were he \""stored\"" the bag. When checking the content"

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Replies (1)
Game
Game's reply02 May 2023, 21:58
Official
Hello cmare1981,

We are in receipt of your complaint with reference ***6.

The store was unable to reach you telephonically and therefore herewith their comments:

\We would like to give you our sincere apology for the experience that you had encountered while visiting our store. We consider the case as a serious matter and will have the matter forwarded to the Car Guards Manager as well. Unfortunately

Best regards,