1 reviews | Active since Aug 2013
Dishonest and Disgraceful
On Saturday the the 2nd May I went to CapeGates game store. i purchased a king size bed comforter that showed a price of R179.99. when I got to the till the price scanned as R250 and I then queried this. The cashier and my wife then went to double check the price on the shelf and it did say R179. They then refused to charge me the price advertised shelf. I then ask to speak to the manager Zodwa Mankomo and low and behold this lady took 10min to pitch up and then still have an attitude. I then told her what's happening and she said no the price is R250 and I ask her to show me where it said that, we walked the shelf there all the comforters were and the price showed R250. But next to the shelf there was a game employee with price tags in her hand. I asked her if she just changed the price on the shelf and she said yes the manager told her to change the price. And worst trying to make me a ****. I left the aisle and went back to the till. She did not apologise to me nor come back to the till with me to clear this up. Now I ask if I was wrong why change the price displayed? Il make she I send this out to my corporate colleagues so that word gets out. disgraceful and disrespectful
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. I confirm that management also contacted you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. I confirm that management also contacted you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73