1 reviews | Active since Nov 2013
Disheartening service received from Pinky and Naledi.
The service received from Pinky (cellphone department) is so pathetic. I only needed to buy a pocket router but the service I got was disheartening. To think someone just brushes you off and did not want to even check stock from other Games. I had to go to the Customer Service and got a friendly lady who went to look for someone who can help me. Bongani Madikane, wow wow wow, the service I got from him. He went an extra mile. He even took my numbers as he didn't have some security access to physically check for me. He came back as I was waiting and tried to reach out to Naledi, she wasn't interested in helping.
Bongani, your professional customer service is very humbling. It makes a client feel valued and please teach your 2 colleagues what customer Service is as the one I received and saw them acting up, very appalling indeed. It is such a heartbreaking experience and one ask themselves how many clients are sent away and not helped like how Bongani did. Bongani, keep up the amazing service. My Outstanding customer service champion for Game Alberton. Well done.
