Disgusting service from Game Mall of Africa

Item: Game
Rating: 1
Author: Don M

I bought a chest freezer at Game Mall of Africa on 26 November 2020 and paid for delivery. I was promised that it would be delivered in 7 days. 8 days later I called them to find out where my fridge was as I had not received any correspondence of any delays. The *********** manager took my details and promised to call me shortly to let me know what the story was. On 5 December I went to the store personally because the manager didn't bother giving me feedback.

I was then told by the manager on the day (Sydney) that the fridges would only be delivered on 07 December 2020. As I write this message I still dont have my fridge and I still haven't received any correspondence to tell me what the hell is going on. The managers at Game MOA are useless. They dont know the meaning of good customer service. I'm appalled at the treatment I got and I will never shop there again.

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Don M's updateReviewer Update

09 Dec 2020, 01:36

I received a call from someone from game telling me that they were waiting for defy to deliver freezers to their warehouse. He was even more useless than the managers at MOA because he couldn't answer simple questions. I asked him what happened to the freezer I paid for since the sales person confirmed that they had stock at the warehouse. I also asked him if I was **** to about availability of stock or if they sold my freezer. He couldn't answer me. He kept on repeating the same statement.

What makes me even angrier is that I bought the fridge with the intention of taking advantage of december specials and stocking up on meat. A lot of those have passed and I still dont even have a freezer. None of the idiots at game can tell me when the hell I'm getting my freezer!!

If I dont get a positive response from game by the end of this week I will be taking legal action

Don M's update09 Dec 2020, 01:36

Reviewer Update