Disgusting service from Game

Monday 3 March 2025 I purchased a 820l chest freezer from game zevenwagt. Monday 10 March i called the store and no answer. Tried 4 times. I then called customer service around 9am. Fatima answered the call and tried to assist. She 1st advised that she would get back to me by 4pm as they have calls coming through. Mmmm so who am I then. She then advised ok she will call be back in a hour.

Within the 1 hour I get the call advising that she Fatima couldn't get hold of the warehouse and the store and would get back to me by close of business. Mmm no call received.

No communication about any delays, no follow up. This is a clear breach of contract and the 2 to 5 business day is past. I stay 5 minutes from the warehouse and 1 minute from the mall so what is the excuse. I was told in store that I would get the delivery most possibly the next day seeing I stay just there. Waited the 5 days but no calls or sms.