Disgusting service & False advertising

I am tired, exhausted and very angry with this Company and its *********** management. I orderd a fridge on the 19th Dec 2024 online.Their website its written if you make the payment before 11AM then they will deliver the following day.I did that and paid before the time and expected the delvery as promised on their website.It did not happen.I followed up and I was told to wait until the 24t Dec...I waited still no delivery received.I received a call only on the 27th Dec from them and I told them to cancel the order because of poor customer service and false advertising. I have sent numerous email and made telephonic calls and still no resolution and they are still keeping my money. I have spoken to a Manager last week by the name of Andrea in their call centre and I have spoken to Rameez Brown whom I believe is in the same section and clearly no one cares. I still have not received my refund I will take this up with Ombusdaman as well for false advertising. Please provide me with their Regional Manager contact details as well please. I've had it with this company and I would not recommend them to any person .This is very shocking for such a big company.