Disgusting service

Absolutely disgusting service!!! I purchased a laptop online on the 28th of March 2025 and received it on the 1st of April,upon opening it and trying to use it I discovered that it would not connect to the wifi and it freezes. I then logged a return online and having gotten no response I decided to go to my nearest game store ballito junction, the service was pathetic. Manager on duty was so *********** and had Absolutely ni interest in assisting me. The technician who I'm told is from an agency was even worse,he was rude and told me there isn't anything wrong with the laptop, I then showed him a Picture I had taken indicating that the laptop doesn't connect to the wifi and it freezes. He then tells me I should have taken a video instead cause he can't see anything wrong from a picture. At this point I was feeling very frustrated about the situation, I informed him I would be laying a complaint against him and he smiled,wrote down his name and said with pleasure I may do so. The return policy is flawed, a customer needs to open up a package to find out something is wrong with it,it's absurd to say they can only do a refund if the package is sealed. I will never be shopping at game ever again! The service is beyond poor,the staff are so *********** and rude, it's rather unfortunate that this company has become a complete nightmare for customers and the disappointment is beyond me. I will certainly be telling friends and family about the disgusting service and I will never recommend them to anyone!