Disgusting service

I purchased a Raleigh( Good brand) bicycle for my son from Game Online . The Bicycle was delivered to us on 23 December , as it was a birthday Gift for my son we only assembled it on the 29th . My son got the bike the 30th and rode it down the street , just to return with both pedals in hand. It had broken on the seam where the mould is joined. We took the bike to Game Alberton after I reported the incident online and was told to take it back to any Game store. The staff refused to assist us stating that the item is not under warranty. I pointed out that this was a manufacturing defect and I was then told to go to an alternative store. I contacted your online call centre and was assisted by Mihali who stated that a technician will come to my house to replace the faulty items. Again two days later I get a call stating that we now have to take the bike to Game JHB Central. I am very sorry but I will not as this is not a safe area.

So here we are with a bike my child can not ride and a lot of frustration later and yet no resolve to my problem. I have never had such a horrible experience in my life. It's not that I am asking for a new bike, we simply wanted new pedals and I am not willing to pay extra as it is a manufacturing issue.