Disgusting service

I ordered a Freezer an small cooler bag from Game. I paid online with my card. On Thursday night at 20:00 I received a email that my delivery failed. On Friday morning I called and was assured that my order would be delivered on Friday. Yet I received another unable to deliver email. I got in contact with WumDrop who apparently had my wrong cellphone number - provided by Game. So I took this up with Game who assured me that the issue was fixed and that I would without a doubt get my freezer on Saturday morning. So in Saturday I confirm my contact details with WumDrop. It's still not fixed. So as we live in a complex and I don't want them to leave with the freezer we stand outside and wait. The eventually pitch. 11:30. But SURPRISE they only have the small cooler bag. No freezer. So I followed up with Game - again - who guarantees that freezer is on the way. So we continue to wait outside. At 15:00 on Saturday I get communication from WumDrop that they went to collect my freezer but the paper work was not done so they were unable to take the freezer from the store to deliver. ( I have the store and the persons name that did not do their job.) So I contact Game again and all they can say is - sorry about that inconvenience - it will be delivered on Monday. So they guaranteed delivery Friday, then again on Saturday and now Monday? 3 days of waiting for nothing. And all they do is make empty promises and no one actually knows what's happening. And then they just apologized for inconvenience. Friday a whole day of not working and now Monday again a whole day waiting with the hope that they might pitch. Add a delivered meat order on Saturday and no freezer to the "inconvenience". If I had known this I would have ordered the freezer somewhere else. But now it's to late because the special on the freezer had expired at other shops. Plus I was informed that refunds can take up to 14 working days. So to get my money back - if I wanted to order somewhere else - I might have to wait until December. This is really unacceptable. How can 1 order be messed up so many times? And then even the wrong number be given to the courier and not fixed. It's not a free service. I paid for this. What type of customer service does Game deem acceptable?