DISGUSTING SERVICE AT GAME STORE MALL OF AFRICA

I am writing to express my deep frustration and disappointment regarding the recent handling of our delivery request with GAME MALL OF AFRICA

Despite repeatedly providing details and requesting confirmation, the commitment to deliver on Monday remained uncertain. We were informed that "MAYBE" the delivery would happen, showcasing a lack of process knowledge and accountability within the team.

The continuous need to call and follow up on an existing complaint highlights a significant lapse in your communication protocol. On Monday, I spoke with Annah, who had no idea what Nhlanhla did on Saturday. Annah promised to get back to us at 3:30 PM with feedback, but this did not happen. Instead, I had to call again and speak to Lihle, who was equally uninformed. Annah avoided speaking to clients and had Lihle inform us that she was working on the query.

Despite numerous attempts to contact *** since morning, the calls went unanswered, further exacerbating our frustration.

It is now Tuesday, 12:20 PM, and we still have no feedback or resolution from anyone. This lack of care and attention is unacceptable.

please contact us with a resolution ASAP!