Disgusting service

Dear Game Cape gate,

I am writing to express my extreme dissatisfaction with the customer service I received at Game Cape Gate. Upon arrival, a staff member was very rude and displayed a poor attitude when I mentioned that I had lost my layby page and was there to make a payment. She refused to assist me.

I then spoke to the manager, who was very helpful. However, once the manager left, the same staff member again refused to assist and left my ID on the counter, making it visible and at risk of being ******.

I returned the following day to finalize my layby. During this visit, I was initially told delivery would be arranged, but shortly afterward I was informed that delivery was not available for the specific couch I purchased, despite what had previously been promised. The staff remained unaccommodating, and their attitude throughout was unprofessional and disrespectful.

The treatment I received left me extremely upset and humiliated. As someone who also works in customer service, I found the behavior of the staff unacceptable and demeaning. This experience has left a lasting negative impression, and I feel compelled to bring it to your attention.

I hope that appropriate measures will be taken to ensure that no other customers have to experience such poor service in the future.